Blog - Flo Mediation

Letter	Concept	Summary
F	Facilitate Structure	We set the stage for productive conversations, define the process, and reduce power struggles in a safe space of equal ground.
L	Listen to Understand	Develop deeper insight into each other’s goals, fears, and assumptions through active listening and neutral translation.
O	Organize for Action	Prioritize issues, define terms, and make shared decisions that move your business forward.

📋 Mediation Workshop Agenda

We explain this Mediation Workshop creates a neutral space and clear process with structure for communication skill building
We work with the idea that it’s not about who’s right — it’s about what you can do next.
Elements of overall structure:
- Formula for reaching agreement = equal air time + respect
- Defining and agreeing upon terms
- Agenda, priority and goal setting
Mini Exercise: In pairs/small groups, share one thing that would make a hard conversation easier for you. We provide the challenging topic, you share what helps you broach it.

We explain that people often feel “unheard” even when they’re listened to
Active listening vs reactive listening – take those filters off
Mediator’s role: reflect, summarize, de-escalate, prompt
Mini Mediation Workshop Exercise: Practice paraphrasing and asking “What feels most important to you about that?”

List prevalent issues – mediator helps document this
Prioritize: What matters most now?
Define: What do you mean by “ownership” or “responsibility”?
Align goals: Specific, measurable, and mutual
Example Mediation Workshop Scenario: Co-founders struggling with decision authority — walk through the specific stages that can help resolve it

We invite Mediation Workshop participants to:
- Identify a conversation they’ve been avoiding
- Decide a “F.L.O.” tool to use this week
- Assess what matters to them in it and how they could engage in that conversation

Follow-up options:
- Book a free consult
- Download relevant F.L.O. worksheets
- Share workshop results/notes with teams