| Letter | Concept | Summary |
|---|---|---|
| F | Facilitate Structure | We set the stage for productive conversations, define the process, and reduce power struggles in a safe space of equal ground. |
| L | Listen to Understand | Develop deeper insight into each other’s goals, fears, and assumptions through active listening and neutral translation. |
| O | Organize for Action | Prioritize issues, define terms, and make shared decisions that move your business forward. |
📋 Mediation Workshop Agenda
4. Facilitate The F.L.O. Mediation Workshop Method (10 mins)
- We explain this Mediation Workshop creates a neutral space and clear process with structure for communication skill building
- We work with the idea that it’s not about who’s right — it’s about what you can do next.
- Elements of overall structure:
- Formula for reaching agreement = equal air time + respect
- Defining and agreeing upon terms
- Agenda, priority and goal setting
- Mini Exercise: In pairs/small groups, share one thing that would make a hard conversation easier for you. We provide the challenging topic, you share what helps you broach it.
5. Listen to Understand – Communication Skills Mediation Workshop (15 mins)
- We explain that people often feel “unheard” even when they’re listened to
- Active listening vs reactive listening – take those filters off
- Mediator’s role: reflect, summarize, de-escalate, prompt
- Mini Mediation Workshop Exercise: Practice paraphrasing and asking “What feels most important to you about that?”
6. Organize for Action – Goal Alignment Mediation Workshop (20 mins)
- List prevalent issues – mediator helps document this
- Prioritize: What matters most now?
- Define: What do you mean by “ownership” or “responsibility”?
- Align goals: Specific, measurable, and mutual
- Example Mediation Workshop Scenario: Co-founders struggling with decision authority — walk through the specific stages that can help resolve it
7. Closing the Mediation Workshop: Your Next Steps (10 mins)
- We invite Mediation Workshop participants to:
- Identify a conversation they’ve been avoiding
- Decide a “F.L.O.” tool to use this week
- Assess what matters to them in it and how they could engage in that conversation
- Follow-up options:
- Book a free consult
- Download relevant F.L.O. worksheets
- Share workshop results/notes with teams